NICE ElevateAI

ElevateAI provides on-demand access to NICE’s unrivaled, award-winning AI and CX data via developer-friendly APIs. ElevateAI allows everyone to gain customer insights at scale across audio, transcripts, and chats to build smarter CX applications. Through an easy-to-use API, organizations of all sizes can understand the voice of their customers with automated speech recognition (ASR) technology trained on billions of interactions from the world’s leading CX dataset. Pre-built CX AI models, developed with 20 years of research and proven outcomes, provide the ability to understand sentiment and behavior on a massive scale. An open and flexible architecture supports easy integration with any existing technology stack, while powering limitless innovation. With ElevateAI, every organization can use AI to define a higher standard for CX development.

The ElevateAI + Telnyx partnership allows customers to transcribe and understand voice interactions at scale.